Refund policy

14-Day Return Policy

We offer a 14-day return policy starting from the date your order is delivered.

1. Return Conditions

To be eligible for a return, the item must meet the following criteria:

• Item must be unused, unopened, and in original packaging.

• Product must be in resale-able condition.

• Proof of purchase (order number) is required.

• Return request must be submitted within 14 days of delivery.

2. Non-Returnable Items

We cannot accept returns on the following:

• Opened or used cosmetics and beauty products (due to hygiene reasons).

• Sale or clearance items.

• Promotional or free gift items.

• Personalized or custom products.

If a return is rejected due to hygiene reasons, the item will be sent back to the customer.

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💵 Refund Policy

Once your returned item is received and inspected:

• Approved refunds will be issued to the original payment method.

• Refund processing time is typically 5–10 business days.

• Shipping charges are non-refundable.

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🤝 Exchange Policy

We only offer exchanges if:

• You received a damaged product.

• You received the wrong item.

You must notify us within 48 hours of delivery with photos and your order number. Once approved, a replacement will be shipped at no extra cost.

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📞 Customer Support

For all return and refund inquiries, please contact:

• Email: info@dmariyo.com